- Within seven (7) days of your purchase, you may cancel and receive a refund of the registration fee minus a non-refundable, third-party processing fee of $50.
- After seven (7) days from the date of purchase, you may cancel and receive the entire registration fee as an MER credit within your profile.
- MER credits are easy to use, never expire, and may be applied toward any future conference.
- MER credits are not refundable for cash but are refundable as an MER credit within your account.
- Cancellations will not be accepted beginning seven (7) days before the conference start date.
What is the format of an MER conference and do you use live speakers?
MER conferences consist of half-day, morning sessions taught by well-respected physician specialists. All of MER’s conferences are live lectures with sufficient time for questions and answers. Each conference agenda is available on our website or through our mobile app, ‘MER PCC’.
Additionally, MER Live Stream is available to registered attendees at all conferences and may be viewed live or watched any time for up to seven (7) days following the end of the conference (attendance must be verified through your profile on our app or website one time during the live conference dates in order to access content).
What safety precautions will be in place on-site?
We work closely with each of our hotel partners to ensure federal, state, and local health guidelines are followed.
Do you offer a live stream/virtual option?
Yes, MER Live Stream gives all registered attendees the option to attend the conference virtually instead of sitting in the conference room. As a registered attendee, you can utilize MER Live Stream on any internet-capable device from wherever you are. MER Live Stream videos can be viewed live or watched any time for up to seven (7) days following the end of the conference.
How does MER Live Stream work?
As a registered attendee, you will have access to MER Live Stream links by logging into your MER account profile via the MER website or mobile app ‘MER PCC’ through Conference History. If you do not remember your username or password, please contact our friendly customer service team at customerservice@mer.org or 1-800-421-3756.
Via the MER Live Stream, you will able to:
- Watch the live conference from wherever you are.
- Pause, rewind, and jump back to live during the live conference.
- If attendance is verified during the conference dates, live stream links will be available for seven (7) days after the conference ends. Please note that you will not have access to review live streams unless you verify your attendance through your profile on our app or website during live conference dates.
Can I sign up for just MER Live Stream?
MER Live Stream is included in all registrations. Simply register for your desired conference as usual. As an MER attendee you can choose how you want to attend; in-person, via MER Live Stream, or some combination of both. MER Live Stream is an option for all upcoming MER Primary Care Conferences.
How many continuing medical education credits are offered at each conference?
All MER Primary Care Conferences offer either 12, 16, or 20 continuing medical education credits. Our 3-day conferences offer 12 credits, our 4-day conferences offer 16 credits, and our 5-day conferences offer 20 credits.
How do I take advantage of your early bird registration rates?
To be eligible for the early bird rate, registrations must be confirmed by MER at least 60 days prior to the start of the conference.
How do I take advantage of your reduced hotel rates?
For each MER conference, a hotel room-block is negotiated at a reduced rate for conference participants. Reservations for hotel accommodations at the reduced rate may be made through the reservation link listed under “Hotel Reservation Information” associated with each conference on the MER website or by calling the hotel directly and providing the MER Group Code. Space is limited in our negotiated room-block. Early reservations are recommended to ensure accommodations.
Due to the popularity of these programs and facilities, we cannot guarantee hotel accommodations. Availability and rates are subject to change once room-blocks are filled.
Do I have to stay at the conference hotel?
No. You are not required to stay at the MER conference hotel.
Where can I find a receipt for my registration?
A receipt is automatically sent to the registrant email on file upon purchase. If you are unable to locate your receipt in your email, a copy can be found in your MER account under Conference History by following the steps below:
- Sign in to your account on MER’s website – mer.org
- Once signed in, open the drop-down menu at the top right of your screen by clicking “Signed In”
- Click “Conference History”
- Navigate to the desired conference
- Under the column titled “Receipt” click on the registration fee to view a copy of your receipt
If you prefer, please contact our friendly customer service team at info@mer.org or 1-800-421-3756 and our customer service team will gladly forward you a copy of your receipt.
Will you send me more details about the conference as we get closer to the start date?
MER will send additional information about your conference via email three (3) days prior to the start of the conference. The email will include:
- Conference dates
- Registration start time
- Start time of the first lecture
- Conference room name
- Conference agenda
- Instructions on how to access conference content (e.g. slides, agenda, MER Live Stream links, etc.)
- Helpful reminders
Where can I find the conference slides and other conference materials?
Conference materials, including the presentation slides, may be viewed and downloaded beginning three (3) days prior to the start of a conference and for one (1) year after the end of the conference.
We offer two ways to access your conference materials and live stream links:
(1) MER APP – ‘MER PCC’ – You can download the app, ‘MER PCC’, for free. NOTE: do not create a new username/password for the app – please use your existing profile
(2) MER WEBSITE – log into your profile at mer.org. NOTE: if you do not recall your password or if you have any issues logging in, please do not create a new profile. Contact our friendly team for assistance at info@mer.org or 1-800-421-3756.
We recommend downloading the conference slides BEFORE arriving at the conference; Wi-Fi may not be available in the conference room. Conference slides are available for one (1) year after the conference ends; please note that you must verify your attendance through your profile on our website or app during the live conference dates to have access to conference slides.
If you need materials for a conference that occurred more than one (1) year ago, please contact our friendly team for assistance at info@mer.org or 1-800-421-3756.
What is MER’s sign-in policy?
We do not require you to sign in each day. You only need to verify attendance one time for the entire conference, and it must be verified before the end of the conference. To verify attendance, go to “Conference History” on the MER website or mobile app, ‘MER PCC’, and click the “Verify Attendance” link. Alternatively, clicking on any of the MER Live Stream Links will automatically verify your attendance.
Attendance is verified when the column title “Attended?” says “Yes”. No additional steps are required to verify attendance.
Please note you MUST verify attendance through your profile on our app or website one time during the live conference dates in order to claim credit and access content, to include review of live stream links.
How do I claim my credit and get my certificate?
Once attendance is verified, you can claim your CME credits through the MER website or mobile app, ‘MER PCC’, under “Conference History”. You must verify your attendance once during the live conference dates.
Once credits have been claimed, click on “Get Certificate” to access your electronic evaluation form. Fill out the electronic evaluation form on the last day of the conference. Your certificate will be emailed to you within 15 minutes after submission of a completed evaluation form.
What makes a location “premium”?
MER’s premium locations have been selected based on their reputation for excellent food, high-level customer service, and luxurious guest experiences.
Are any meals provided at the conference?
At most MER conferences, breakfast is included in the meeting room each morning for all registered attendees. At some conferences, breakfast is included in the hotel dining room as part of the room rate for attendees staying at the conference hotel. Those conferences are designated on our website.
Are children or animals allowed in the conference room?
In order to maintain an optimal and professional environment for learners, MER does not allow children or pets (except for service animals) into the conference space. We are not able to make exceptions to this policy for any reason.
How do I cancel my conference registration?
Please note our cancellation policy:
- Within seven (7) days of your purchase, you may cancel and receive a refund of the registration fee minus a non-refundable, third-party processing fee of $50.
- After seven (7) days from the date of purchase, you may cancel and receive the entire registration fee as an MER credit within your profile.
- MER credits are easy to use, never expire, and may be applied toward any future conference.
- MER credits applied toward a conference registration and subsequently cancelled are refundable as an MER credit.
- Cancellations will not be accepted beginning seven (7) days prior to the conference start date.
To cancel your conference registration through the MER website or mobile app, ‘MER PCC’, follow the instructions below:
MER Website:
- Sign in to your account on MER’s website – mer.org
- Once signed in, open the drop-down menu at the top right of your screen by clicking “Signed In”
- Click “Conference History”
- Locate the desired conference and navigate to the “Cancel?” column
- Click the blue “Cancel” link
MER App:
- Sign in to your account on the MER mobile app, ‘MER PCC’
- Click “Conference History”
- Click on your desired conference
- Click on the red “Cancel” button at the bottom of the screen.
What happens to my registration fee if I need to cancel my registration?
If you wish to cancel your registration:
- Within seven (7) days of your purchase, you may cancel and receive a refund of the registration fee minus a non-refundable, third-party processing fee of $50.
- After seven (7) days from the date of purchase, you may cancel and receive the entire registration fee as an MER credit within your profile.
- MER credits are easy to use, never expire, and may be applied toward any future conference.
- MER credits applied toward a conference registration and subsequently cancelled are refundable as an MER credit.
- Cancellations will not be accepted beginning seven (7) days prior to the conference start date.
Why am I not receiving emails from MER?
If you did not receive your registration confirmation or reminder email for your upcoming conference, please verify your email address in your profile. It is possible you have mistakenly created a secondary account. Please verify you are checking the email account from the MER profile that contains the registration.
If the email address in your profile is correct and you still did not receive any emails, your email provider (e.g. yahoo, Gmail, outlook) may be blocking our communication. Please add mer-cust-svc@i.mer.org and customerservice@mer.org to your email contacts list. If you need further assistance, contact the MER office by phone at 800-421-3756.
If I am a nurse practitioner, will I be able to use the ANCC credit you offer certified by the American Academy of Nurse Practitioners (AANP)?
Yes. The American Academy of Nurse Practitioners (AANP) Certification Board recognizes and accepts continuing education (CE) contact hours from activities approved by AMA, ACCME, ANCC, AANP, AAFP, and AACN.
Where can I find a downloadable registration form?
Download the conference registration form here:
Registration Form